IT service management (ITSM) is the sum of activities which are directed by policies, organized and structured in processes and supporting procedures. These activities are carried out by an organization to design, plan, deliver, operate and control IT services that are made available to customers. As such it can be said that ITSM is the implementation of IT services that meet customers' needs. It is accomplished by the IT service provider with the help of an appropriate mix of people, processes and information technology. IT Service Management is different from other management approaches such as network management and IT Systems Management. IT Service Management focuses on customer needs and IT services for customers.
Common Interests with other IT and Service based Management Approaches
Influenced by Standards such as ISO and CMMI
Different from other technology based approaches
Training imparted by leading Global Training Provider
Delegate queries taken up during and after the sessions
IT service management (ITSM) is a general term that defines a planned methodology to design, deliver, manage and improve the way businesses make use of IT. ITSM includes all the distinct activities and processes that support a service throughout its development period, from service management to change management, problem and incident management, asset management, and knowledge management.
There are various frameworks that are used by ITSM. Popular among them are:
What are the benefits of ITSM?
The benefits of ITSM can be categorized into two i.e. IT-specific and Business-level benefits. Both the IT-specific and business-level benefits have been described below individually:
Why Choose The MSP Training?
At MSP Training, we provide the delegates with highly qualified as well as certified instructors. Help is available for the delegates mostly. The delegates are provided with manuals that they can reference even after the course completion. During the course the delegates will get knowledge as well as skills that help them to pass the examination.